SkilledCrow Privacy Policy

SkilledCrow Technologies Limited (RC 8906209) is a software company registered in Nigeria. We build and run ordering, payment and messaging systems for restaurants and other businesses (“client businesses”), such as Voguish Kitchen. This policy explains what personal data we handle, why, and what you can do about it.

It covers our own website and the platforms we operate for client businesses. When you order from a client business through a platform we run, that business decides how your order data is used, and we process it on its behalf. For our website, our own customers and our messaging accounts, SkilledCrow is responsible under the Nigeria Data Protection Act 2023.

We collect only what we need to take, deliver and support your order.

• Contact details: your name, phone number and, if you give it, your email address.
• Order details: items ordered, order number, amount, delivery address and instructions, order status and delivery times.
• Payment confirmation: the amount, payment reference and status from our payment processor. We do not see or store your full card details.
• Messaging records: the WhatsApp and SMS messages we send you, their delivery status (sent, delivered, read or failed), and any replies you send us.
• Technical data: IP address, browser and device type, and server logs, used to run and secure our systems.
• Client business details: names, contact details and account information of the businesses we work with and their staff.

We use your data to fulfil your order and keep our systems running. We never sell personal data, and we do not send marketing messages without your separate consent.

We message you only about orders you place, and only on WhatsApp if you agree at checkout.

• What we send: order confirmations, tracking links, delivery updates and one-time verification codes. Each message names the business you ordered from.
• WhatsApp: messages come from SkilledCrow's WhatsApp Business account, sent through Meta's WhatsApp Business Platform. Meta handles message data on its platform under WhatsApp's own terms and privacy policy.
• SMS: if you choose SMS, or a WhatsApp message cannot be delivered, we send the same update by SMS through our SMS providers or our own SMS gateway.
• Opting out: reply STOP on WhatsApp or SMS, or contact us. You can still follow your order on its tracking page.

We share your data only with the parties below, and only what each needs for its job.

Some of our providers, including Meta, process data outside Nigeria. When data leaves Nigeria, we use providers bound by contractual safeguards, as the Nigeria Data Protection Act 2023 requires.

We keep data only as long as we need it:

We protect data with encrypted connections, access limited to people who need it, and secrets kept out of our application code. If a breach puts your data at risk, we will notify the Nigeria Data Protection Commission and affected people as the law requires.

Under the Nigeria Data Protection Act 2023, you can ask us to:

• Tell you what personal data we hold about you and give you a copy.
• Correct data that is wrong or incomplete.
• Delete your data (see the next section).
• Stop or limit how we use your data, or object to a particular use.
• Send your data to you or another provider in a usable format.
• Withdraw your consent at any time, such as for WhatsApp messages.

We respond within 30 days. If you are unhappy with our response, you can complain to the Nigeria Data Protection Commission.

You can ask us to delete your personal data at any time, and we will do it within 30 days.

1. Email mail@skilledcrow.com with the subject “Delete my data”.
2. Include the phone number you ordered with and the name of the business you ordered from.
3. We confirm you own that number, with a one-time code or a reply from that number.
4. We delete or anonymise your data within 30 days and confirm when it is done.

A few things work differently:

• Records the law requires: we keep payment and tax records for as long as the law requires, locked away from everyday use, then delete them.
• Messages on your phone: WhatsApp and SMS messages already on your device are yours to delete in the app.
• The business you ordered from: we will pass your request to them, and you can also contact them directly.

Our platforms are not directed at children. If you believe a child has given us personal data, contact us and we will delete it.

We may update this policy as our services change. We will post the new version here with a new date, and announce significant changes on our website.

For privacy questions or requests, contact: